Model Hybrid Bureaucracy dalam Transformasi Digital Pelayanan Publik: Studi Komparatif Urban-Rural di Indonesia Pasca-Pandemi (2020–2025)
DOI:
https://doi.org/10.62383/katalis.v2i3.1986Keywords:
digital transformation, hybrid bureaucracy, post-pandemic, public services, urban-rural divideAbstract
Digital governance transformation through a hybrid bureaucracy model is considered the main adaptive solution in post-COVID-19 pandemic Indonesia. This study uses the systematic literature review (SLR) method based on PRISMA 2020 with a focus on Sinta and Scopus indexed articles for the 2020–2025 period, to examine the implementation of hybrid bureaucracy in urban and rural areas, and is supported by relevant classical theoretical literature as a basis for the conceptual framework. Results show that the 35% improvement in public service efficiency in urban areas, but only 12% in rural areas, is rooted in disparities in infrastructure and digital literacy. Three main challenges were identified: ASN resistance to technology, overlapping regulations, and budget constraints. Policy recommendations lead to accelerated harmonization of SPBE regulations, gamification-based training strategies, and special budget allocations for 3T (underdeveloped, frontier, and outermost) regions. This study provides an empirical basis for the development of an inclusive and equitable public service digital transformation strategy in Indonesia.
References
Ahmad, B., & Suryani, L.(2023). Transformasi Pelayanan Publik melalui Hybrid Bureaucracy di Jawa Barat. Jurnal Administrasi Publik, 16(2), 89-104. [Sinta 5].
Badan Pusat Statistik (BPS). (2024). Statistik Pelayanan Publik Digital Indonesia 2024. Jakarta: BPS.
Bappenas. (2021). Laporan Pembangunan Daerah 2021: Transformasi Digital dan Pemerataan Layanan. Kementerian PPN/Bappenas RI.
Christensen, T., & Lægreid, P. (2011). The Ashgate Research Companion to New Public Management. Ashgate.
Dwiyanto, A. (2018). Reformasi Birokrasi Publik di Indonesia. Gadjah Mada University Press.
Fauzi, M. (2024). Kebijakan Harmonisasi Regulasi Hybrid Bureaucracy di Indonesia. Jurnal Administrasi Negara, 17(1), 30-45. [Sinta 5].
Hadi, S. (2023). Digital Divide dan Dampaknya pada Pelayanan Publik di Daerah Pedesaan. Jurnal Pembangunan Desa, 7(2), 89-100. [Sinta 5].
Heeks, R. (2006). Implementing and Managing eGovernment: An International Text. SAGE Publications.
Kementerian Dalam Negeri (Kemendagri). (2024). Laporan Kinerja Pelayanan Publik Berbasis Digital 2023. Jakarta: Kemendagri.
Kurniawan, A. (2025). Analisis Efektivitas Chatbot AI dalam Layanan Pengaduan Publik. Jurnal Inovasi Administrasi, 8(1), 55-70. [Sinta 5].
Mergel, I. (2016). Agile innovation management in government: A research agenda. Government Information Quarterly, 33(3), 516–523.
Nugroho, R. (2025). Big Data untuk Akurasi Distribusi Bansos di Indonesia. Jurnal Teknologi Pemerintahan, 9(2), 200-215. [Sinta 4].
Nurhayati, S. (2024). Digitalisasi Pelayanan Administrasi Kependudukan di Era Hybrid Bureaucracy. Jurnal Kebijakan Publik, 12(1), 45-60. [Sinta 4].
OECD. (2023). Digital Government Review of Indonesia. Paris: OECD Publishing. [Scopus Q1].
Permana, R. (2024). Pelatihan Literasi Digital untuk Aparatur Sipil Negara: Evaluasi Program di Yogyakarta. Jurnal Kebijakan Daerah, 10(2), 89-104. [Sinta 5].
Setiadi, D., & Haryanto, B. (2022). Ketimpangan Transformasi Digital Layanan Publik antara Perkotaan dan Perdesaan di Indonesia. Jurnal Ilmu Administrasi Negara, 12(2), 145–160.
Warschauer, M. (2004). Technology and Social Inclusion: Rethinking the Digital Divide. MIT Press.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Katalis Pendidikan : Jurnal Ilmu Pendidikan dan Matematika
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
