Implementasi Program E-Government Sirancak dalam Meningkatkan Pelayanan di Dinas Kependudukan dan Pencatatan Sipil Kota Padang

Qibty Veronica Rahma; Dina Atika Hesti; Vira Astuti; Ahmad dhany; Rahmadhona Fitri Helmi

doi:10.62383/sosial.v1i4.921

Authors

Qibty Veronica Rahma Universitas Negeri Padang
Dina Atika Hesti Universitas Negeri Padang
Vira Astuti Universitas Negeri Padang
Ahmad dhany Universitas Negeri Padang
Rahmadhona Fitri Helmi Universitas Negeri Padang

DOI:

https://doi.org/10.62383/sosial.v1i4.921

Keywords:

Digital Public Services, E-government in Indonesia, SIRANCAK Innovation in Padang City, Challenges of e-government implementation, Quality of population administration services

Abstract

Public service is a key focus for the government in improving the quality of life of the community. The implementation of e-government is the government's effort to increase the efficiency, transparency, and accessibility of public services through the utilization of information and communication technology. The Department of Population and Civil Registration (Disdukcapil) of Padang City has implemented an online service innovation called SIRANCAK to facilitate the community in accessing population administration services. However, there are still several obstacles such as lack of socialization, uncertainty in procedures, and lack of public understanding in using the SIRANCAK online service system. This study aims to analyze the reliability, responsiveness, and assurance of the services provided by the SIRANCAK online service, as well as provide recommendations to improve the quality of public services at the Disdukcapil of Padang City.

References

Bastian, A., Susandi, D., Sujadi, H., Zaliluddin, D., Ferga Prasetyo, T., & Majalengka, U. (2022). PELATIHAN CAKAP BERMEDIA DIGITAL DI KAWASAN ARGAPURA BUMI MANDIRI JABAR DIGITAL SERVICE DISKOMINFO JABAR. BERNAS: Jurnal Pengabdian Kepada Masyarakat, 3(3), 341–348. https://doi.org/10.31949/jb.v3i3.2681

Erwantiningsih, E., Hastari, S., & Yesi Febriyani, dan. (2023). ANALISA KEPUASAN MASYARAKAT PADA PROGRAM E-PAK LADI DI DESA CUKURGULING KECAMATAN LUMBANG. In JISMA) (Vol. 1, Issue 6). Online.

Febina Zulfaa, A., & Azzahra, K. (2024). IMPLEMENTASI NILAI KEBANGSAAN BHINNEKA TUNGGAL IKA DALAM PENINGKATAN PELAYANAN PUBLIK. Jurnal Hukum Dan Kewarganegaraan, 3. https://doi.org/10.3783/causa.v1i1.571

Hayati, I., Politeknik, W., & Pemuda, T. (2019). ANALISIS LOYALITAS PEKERJA BAGIAN FARMASI DI RUMAH SAKIT PERTAMINA JAYA. In Jurnal Pendidikan || (Vol. 02, Issue 04).

Lestari, P. A., Tasyah, A., Syofira, A., Rahmayani, C. A., Cahyani, R. D., Tresiana, N., & Lampung, U. (2021). Digital-Based Public Service Innovation (E-Government) in the Covid-19 Pandemic Era (Vol. 18).

Ramadhani, M., Shakira Efendy, B., Amanda, C., & Dwi Ruselda, O. (2023). TENTANG “ IMPLEMENTASI PROGRAM SIRANCAK DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PADANG DALAM MENINGKATKAN LAYANAN BERBASIS DIGITAL.” Journal of Management and Social Sciences (JMSC), 1(1).

Resty Okta Diani1, D. E. , D. G. M. (2024). ANALISIS PELAYANAN ONLINE SIRANCAK. http://fisip.undip.ac.id/

Reza Mochammad Yanuar. (2019). Kemudi: Jurnal Ilmu Pemerintahan | 1. https://doi.org/10.31629/kemudi.v4i1.1335

Riani, K., Ahli, W. I., Bpsdm, M., & Bali, P. (2021). STRATEGI PENINGKATAN PELAYANAN PUBLIK. 1(11). https://www.kajianpustaka.com/2016/09/penge

Ridwan, M., Nurhakim, S., Bank, P. T., Pensiunan, T., Kantor, N., & Operasional, P. (n.d.). IMPLEMENTASI E-GOVERNMENT DALAM MEWUJUDKAN TRANSPARANSI DAN AKUNTABILITAS SISTEM PEMERINTAHAN MODERN.

Tarifu, L. (2020). IMPLEMENTASI SISTEM INFORMASI ADMINISTRASI KEPENDUDUKAN DALAM PELAYANAN KARTU TANDA PENDUDUK PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KOTA KENDARI. Journal Publicuho, 3(2), 233. https://doi.org/10.35817/jpu.v3i2.12511

Tryanti, W., & Frinaldi, A. (n.d.). EFEKTIVITAS IMPLEMENTASI E-GOVERNMENT DALAM PELAYANAN KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PADANG. www.disdukcapil.bogorkab.go.id