Implementasi E-Government dalam Meningkatkan Transparansi dan Akuntabilitas Pelayanan Publik di Era Digital
DOI:
https://doi.org/10.62383/sosial.v1i2.2036Keywords:
E-government, Transparency, Accountability, Public Service, Digital GovernmentAbstract
This study analyzes the implementation of e-government as an instrument in increasing transparency and accountability of public services in the digital era. Using a qualitative approach and case studies in several government agencies, this study shows that the implementation of e-government has a significant impact on increasing transparency through easy access to public information and accountability through a more effective tracking and monitoring system. However, there are various challenges in its implementation, including the digital divide, limited technological infrastructure, and resistance to organizational change. This study recommends a comprehensive strategy that includes developing human resource capacity, improving technological infrastructure, and strengthening the regulatory framework to optimize the benefits of e-government in more transparent and accountable governance.
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