Bureaucratic Innovation : Accelerating Public Services as an Implementation of Agile Governance in Southwest Papua

Alfonsina  Djitmau; Dian Ferriswara; Sapto Pramono; Sri Kamariyah

doi:10.62383/jembatan.v2i3.2271

Authors

Alfonsina Djitmau Universitas Dr. Soetomo
Dian Ferriswara Universitas Dr. Soetomo
Sapto Pramono Universitas Dr. Soetomo
Sri Kamariyah Universitas Dr. Soetomo

DOI:

https://doi.org/10.62383/jembatan.v2i3.2271

Keywords:

Agile Governance, Bureaucratic Innovation, Digitalization, Public Services, Southwest Papua

Abstract

In the era of digital transformation, public bureaucracies face increasingly complex demands to become more adaptive, responsive, and efficient in meeting evolving public expectations. This change is increasingly crucial in newly autonomous regions such as Southwest Papua Province, which are building their governance systems from scratch. This research aims to examine the implementation of Agile Governance in accelerating public services, specifically by examining the extent to which agile principles such as flexibility, cross-actor collaboration, and continuous iteration have been applied within the regional bureaucracy. The research employed a descriptive qualitative approach with a desk study method based on secondary data sourced from policy documents, institutional reports, relevant regulations, and the latest scientific literature. Data analysis was conducted using content analysis techniques to identify themes, patterns, and gaps in policy implementation. The results indicate that the implementation of Agile Governance in Southwest Papua remains limited, partial, and has not been systematically integrated into the regional bureaucratic framework. Current efforts to digitize public services emphasize technical aspects, but are not supported by adequate regulations, robust digital infrastructure, or strengthened human resource capacity. This results in the implementation of agile principles such as transparency, adaptability, and collaboration not being fully reflected in bureaucratic practices. This study concludes that the successful implementation of Agile Governance requires comprehensive institutional transformation, increased adaptive capacity of the apparatus, and contextualized governance design tailored to the needs of the new autonomous region. The study's contribution is to provide an empirical and conceptual foundation for promoting bureaucratic reform in Southwest Papua while enriching academic literature in the field of adaptive public administration, particularly within the framework of digital and agile governance.

References

Bazarah, J., Jubaidi, A., & Hubaib, F. (2021). Konsep pelayanan publik di Indonesia: Analisis literasi penyelenggaraan pelayanan publik di Indonesia. DEDIKASI: Jurnal Ilmiah Sosial, Hukum, Budaya, 22(2), 105–122. https://doi.org/10.31293/ddk.v22i2.5860

Busri, I. M., & Wahid, N. (2023). Implementasi Agile Governance pada reformasi birokrasi 4.0 di Puslatbang KMP LAN Kota Makassar. Jurnal Administrasi Publik, 19(1), 85–119. https://doi.org/10.52316/jap.v19i1.134

Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. Sage Publications.

de O. Luna, J. H., Kruchten, P., Pedrosa, M. L. G., Almeida Neto, H. R., & Moura, H. P. M. (2014). State of the art of agile governance: A systematic review. International Journal of Computer Science and Information Technology, 6(5), 121–141. https://doi.org/10.5121/ijcsit.2014.6510

Dingsøyr, T., Nerur, S., Balijepally, V., & Moe, N. B. (2012). A decade of agile methodologies: Towards explaining agile software development. Journal of Systems and Software, 85(6), 1213–1221. https://doi.org/10.1016/j.jss.2012.02.033

Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006). New public management is dead—Long live digital-era governance. Journal of Public Administration Research and Theory, 16(3), 467–494. https://doi.org/10.1093/jopart/mui057

Gong, Y., & Janssen, M. (2012). From policy implementation to business process management: Principles for creating flexibility and agility. Government Information Quarterly, 29(Suppl. 1), S61–S71. https://doi.org/10.1016/j.giq.2011.08.004

Hartley, J. (2005). Innovation in governance and public services: Past and present. Public Money and Management, 25(1), 27–34. https://doi.org/10.1111/j.1467-9302.2005.00447.x

Hawari, A. Y., Suwaryo, U., & Kartini, D. S. (2024). Agile governance pemerintah Kota Bogor dalam pembangunan transportasi publik Biskita untuk mengatasi kemacetan. Jurnal Ilmiah Administrasi Publik, 10(1), 18–30.

Hyndman, N., & Lapsley, I. (2016). New public management: The story continues. Financial Accountability & Management, 32(4), 385–408. https://doi.org/10.1111/faam.12100

Janssen, M., & van der Voort, H. (2020). Agile and adaptive governance in crisis response: Lessons from the COVID-19 pandemic. International Journal of Information Management, 55, 102180. https://doi.org/10.1016/j.ijinfomgt.2020.102180

Kim, P. S. (2021). South Korea’s fast response to coronavirus disease: Implications on public policy and public management theory. Public Management Review, 23(12), 1736–1747. https://doi.org/10.1080/14719037.2020.1766266

Krippendorff, K. (2018). Content analysis: An introduction to its methodology (4th ed.). Sage Publications. https://doi.org/10.4135/9781071878781

Maulana, I. N. H., AP, S., & AP, M. (2024). Masa depan manajemen perubahan. Media Sains Indonesia.

Mergel, I. (2016). Agile innovation management in government: A research agenda. Government Information Quarterly, 33(3), 516–523. https://doi.org/10.1016/j.giq.2016.07.004

Mergel, I., Gong, Y., & Bertot, J. (2018). Agile government: Systematic literature review and future research. Government Information Quarterly, 35(2), 291–298. https://doi.org/10.1016/j.giq.2018.04.003

Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). Sage Publications.

Moon, M. J. (2020). Fighting COVID‐19 with agility, transparency, and participation: Wicked policy problems and new governance challenges. Public Administration Review, 80(4), 651–656. https://doi.org/10.1111/puar.13214

Mukminin, M. A., & Sedarmayanti. (2024). Analisis Sibekisar (Sistem Integrasi Bersama Kinerja Implementasi Budaya Cettar) dalam mewujudkan prinsip agile governance di Provinsi Jawa Timur. Soetomo Magister Ilmu Administrasi, 2(1), 149–162.

Osborne, S. P. (2006). The new public governance? Public Management Review, 8(3), 377–387. https://doi.org/10.1080/14719030600853022

Osborne, S. P., & Brown, L. (2011). Innovation, public policy and public services delivery in the UK: The word that would be king? Public Administration, 89(4), 1335–1350. https://doi.org/10.1111/j.1467-9299.2011.01932.x

Pemerintah Kota Surabaya. (2021). Sempurnakan Surabaya Single Window, Wali Kota Eri: Semua perijinan di Surabaya melalui aplikasi! https://www.surabaya.go.id/id/berita/63824/sempurnakan-surabaya-single-window-wali-kota-eri-semua-perijinan-di-surabaya-melalui-aplikasi

Prabowo, H., Suwanda, D., & Syafri, W. (2022). Inovasi pelayanan pada organisasi publik. CV Remaja Rosdakarya.

Putra, R. M. D. (2018). Inovasi pelayanan publik di era disrupsi: Studi tentang keberlanjutan inovasi e-health di Kota Surabaya (Tesis, Universitas Airlangga).

Rachmad, Y. E., Ilham, R., Indrayani, N., Manurung, H. E., Judijanto, L., Laksono, R. D., & Sa’dianoor, S. (2024). Layanan dan tata kelola e-government: Teori, konsep dan penerapan. PT Green Pustaka Indonesia.

Sawir, M. (2020). Birokrasi pelayanan publik: Konsep, teori dan aplikasi. Deepublish.

Shoimuna, M. D. (2024). Reformasi birokrasi dan pelayanan publik. Public Service and Governance Journal, 5(1), 239–257. https://doi.org/10.56444/psgj.v5i1.1352

Tracy, S. J. (2020). Qualitative research methods: Collecting evidence, crafting analysis, and communicating impact. John Wiley & Sons.

United Nations Department of Economic and Social Affairs. (2020). E-government survey 2020. https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2020

United Nations Department of Economic and Social Affairs. (2024). E-government survey 2024. https://publicadministration.un.org/egovkb/en-us/Data-Center